Support
We're a small independent team and read every message.
Email support.cleankit@gmail.com. Please include your iPhone and Apple Watch models and iOS version. Never send health data you don't want to share.
Getting started
- Install Pulse Coach on iPhone. The Apple Watch app installs automatically if you have automatic app installs turned on.
- Allow Apple Health access when asked. HRV, resting heart rate, sleep, heart rate and workouts are needed for the scores.
- Wear your Apple Watch to bed with Sleep tracking on. Scores become personal after about 7 nights.
No scores or missing data
- Permissions: iPhone Settings → Health → Data Access & Devices → Pulse Coach → turn on all categories.
- Sleep tracking: Health app → Browse → Sleep → make sure Track Sleep with Apple Watch is on.
- HRV: Health app → Browse → Heart → Heart Rate Variability should show recent readings.
AI coach not available
The AI coach needs an iPhone that supports Apple Intelligence, with Apple Intelligence turned on in Settings and its model downloaded, in a supported language. Otherwise Pulse Coach uses its built-in coach automatically.
Subscriptions
Manage or cancel in iPhone Settings → your name → Subscriptions. To restore a purchase, open the Pulse Pro screen in Pulse Coach and tap Restore. Refunds are handled by Apple at reportaproblem.apple.com.
Deleting your data
Pulse Coach → Settings → Privacy → Delete on-device journal and reports. Deleting the app removes all of its data. Apple Health data is not affected.
More answers in the FAQ.